No Obligation Consultation
Once I have been contacted by a potential client, I arrange a No Obligation Consultation. During this meeting we discuss the client's requirements and how I am able to fullfil the clients VA needs. We discuss possibilities in how best I could provide my services. (I.e. long-term ad-hoc administrative assistance, short-term assistance during absence of normal staff, intermittent assistance, arranging a conference etc)
Following this meeting I review the work, initial work load and approximate time it would require to complete the required work. I prepare a no obligation quote which I then forward to the client.
This Approximately takes 24-48hours.
Costs
My charges are flexi-rates and dependant on the work type, workload and regularity on which you would require my service. Once I have met with a client and prepared the proposal on how I would be working with them and what the cost would entail. Once this has been agreed I send out a contract and booking form along with a confidentiality agreement before commencing any work.
Any work which is agreed will be put in writing in order to protect both my client and my interests. Allowing clients clarity on their expectations fo my work.
Terms of payment will be discussed during the initial meeting.
Service, Documents and Information
All original documents, which I prepare or request, will be returned to the client once I have completed the work. This will be along with a soft copy of all relevant documentation. Dependant on client preferences this will be either by email or on disc.
I will also keep a copy of any work prepared on my system for 60 days before removing the documents.
I am available for a limited time per week to perform office duties on-site, if required. This would be discussed and agreed on a separate basis and would involve additional charges for travel and parking as necessary. In context with this I am also available for assistance during off-site conferences, team meetings and team building where administrative assistance can increase optimum results.
If the work requirements change or become more complex, I will contact the client immediately, discuss additional charges and provide the changes in writing.
The completed process will take no longer than 48 hours. However should you require immediate assistance, I will endeavour to assist you ASAP!
Confidentiality
All meetings and discussions with clients are viewed in the strictest confidentiality and will remain private. A confidentiality agreement is signed with each client and upon completion of our contract this information will be returned to the client and removed from my systems. No information is collected or kept for any third party or other purposes.
If there are any specific administrative or support services you would be interested in, which I have not covered or if anything is unclear, please let me know and I will endeavour to assist you as far as possible.